Shipping policy

MoeLux Shipping Policy

At MoeLux, we are committed to delivering your fragrances with care, efficiency, and reliability.

Processing Time

* All orders are processed within **1–3 business days**
* Orders are not processed on weekends or public holidays
* You will receive a confirmation email once your order has been shipped

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location.

**Estimated delivery times:**

* **Local (South Africa):** 2–5 business days
* **Remote areas:** 3–7 business days

Please note that delivery times are estimates and may vary due to courier delays or high order volumes.

Order Tracking

Once your order has been dispatched, you will receive a **tracking number via email** to monitor your delivery in real-time.

Delivery Issues

MoeLux is not responsible for:

* Delays caused by courier services
* Incorrect or incomplete delivery addresses provided by customers
* Failed delivery attempts due to customer unavailability

Please ensure your shipping details are accurate at checkout.

Lost or Stolen Packages

If your package is marked as delivered but you have not received it:

* Please contact the courier service first
* If you still need assistance, contact us and we will do our best to help

Shipping Address Changes

We are unable to change shipping addresses once an order has been processed. Please double-check your details before completing your purchase.

International Shipping

We currently **do not offer international shipping**.

Contact Us

For any shipping-related inquiries, please contact us at:
📧 [info@moelux.com](mailto:info@moelux.com)

 

Thank you for choosing MoeLux — where luxury meets scent.